AILearn AI
9
Back to today's edition
ManagementTier 1 source5 min readWed, 26 Aug 2026

loveholidays cut deployment time 73% by letting non-engineers write code

OpenAI News

By

Read the original

Originally published as “How loveholidays is making everyone a builder with Codex”

Highlights

  • Non-engineers now prototype and deploy customer experiences without engineering queues
  • AI-assisted infrastructure changes rose from 58% to 93% success rate in one year
  • Deployments increased 73% while engineering headcount stayed flat
  • Data teams saved £136,000 annually through optimisation work now feasible
  • Codex becoming single interface across engineers, data scientists, and business teams

loveholidays, a European online travel agent processing 60 trillion package combinations daily, has deployed OpenAI's Codex to democratise software development across its organisation. Product managers, designers, and commercial teams now contribute directly to codebases without routing requests through engineering queues. The company created Search Playground, enabling non-engineers to prototype customer experiences; over ten new search experiences have been built this way, with at least three now live. Behind the scenes, Codex guides employees through data platform and infrastructure changes by encoding specialist best practices, raising successful AI-assisted changes from 58% to 93% and increasing platform changes fourfold per support request. Across loveholidays, AI-assisted code changes have risen from 7% to 79% in a year, deployments increased 73%, and engineering headcount remained flat. The company has realised measurable business value: the Data Engineering team reduced cloud storage costs by £36,000 annually and cut data-processing waste by approximately £100,000 per year. loveholidays frames this shift as building "general intelligence for travel"—making specialist expertise and development capability available across the business so the boundary between idea-holders and builders dissolves.

Related reading

Learn AI card: AI agents have no sense of time and are not aware of it
ManagementTier 2

AI agents have no sense of time and are not aware of it

The Decoder · Maximilian Schreiner5 min

Highlights

  • Draft placeholder — edit highlights before publishing

AI coding assistants like Claude Code and Codex have no sense of time, according to a new study. Both systematically overestimate how long tasks will take. Codex is off by as much as ten times the actual duration. They also rate their own work about 20 percentage points too high. For long, autonomous tasks, that creates a real problem with oversight. The article AI agents have no sense of time and are not aware of it appeared first on The Decoder.

Read the originalDetails
Learn AI card: OpenAI's Admin plugin handles 45% of support tickets automatically
ManagementTier 1

OpenAI's Admin plugin handles 45% of support tickets automatically

OpenAI News · 5 min

Highlights

  • Manage workspace admin tasks conversationally without switching tools
  • Automate approval routing to Slack or Teams
  • Handle 45% of support tickets automatically
  • Maintain role-based permissions and security controls
  • Reduce manual overhead for routine administration

OpenAI has released an Admin plugin for ChatGPT Work and Codex that consolidates workspace administration tasks into a single conversational interface. Admins can now review usage analytics, manage members and permissions, adjust spending limits, and approve requests without switching between tools or writing complex prompts. The plugin operates within existing role-based permissions and can automate recurring workflows—such as routing approval requests to Slack or Teams and granting access based on predefined criteria. OpenAI's own IT team uses the plugin to handle roughly 45% of support tickets automatically and has transformed reactive incident response into proactive capacity planning. This matters because growing workspaces typically require admins to navigate multiple systems to complete routine tasks; consolidating these workflows reduces manual overhead and improves consistency while maintaining security controls.

Read the originalDetails